Shipping fees are not calculated based on the value of the order or the number of items ordered.
Shipping Methods We use Canada Post for all shipping requirements. Insurance is available upon request. If you wish alternative shipping methods please email us.
We use the best methods we can find to reduce shipping costs for our customers.
For your protection, we track all orders and we insure larger orders. However, we cannot control Canada Post. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact Canada Post the Shipping charges are calculated based on the total weight of your package, the requested shipping speed, and the travel distance.
Shipping fees are not calculated based on the value of the order or the number of items ordered.
Shipping Methods
*** PLEASE NOTE: Because Canada Post does not offer tracking or delivery confirmation services for international deliveries, we cannot not be responsible for lost or delayed packages. Iit will not be possible for you utilize the tracking features on Scrapbook.com. Please contact us here if your package does not arrive within 60 days.
Shipping DestinationsCropcircles ships globally. Please email us at sales@cropcircles.ca for more information along with quotations.
Processing TimesIt generally takes between 1 and 3 business days from the time your order is received by our warehouse for the order to be processed, packed, and ready for shipping. Tracking Your OrderWhen your order ships from our warehouse, you will receive email with complete information on what was shipped and a valid tracking number. For orders under $30 there is no tracking number unless requested by the customer. Customer is responsible for providing a correct address at time of order placement. Return PolicyWe have a 30-day, no questions asked, 100% Money-Back Guarantee! If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 30 days of the date we shipped it and we will cheerfully refund your purchase price. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 30-day refund policy. To qualify for the refund, product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our customer service department to make special arrangements. We're here to help. For our customers' protection, we maintain a very high level of quality control on products shipped out of the Cropcircles Superstore warehouse. Once in a great while a customer will inform us that they open a product packaged by the manufacturer and the product is defective. In the event you receive a defective product, please contact us immediately, and we will give you the directions on how to contact the manufacturer for a replacement product.
If the return is due to our error, we will, of course, pay your return shipping costs.
If you are planning on returning an order please email us at customerservice@cropcircles.ca Backorders / Out of Stock ItemsIt is not the standard policy of Cropcircles to accept backorders for items. If, due to unforeseen events, an item that is ordered is found to be out of stock when the order is being pulled for shipment, the amount of the item ordered will be refunded back to the credit card used to purchase the order. If you need any assistance or have questions regarding an order, please email us at sales@cropcircles.ca
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Fax: 1-705-201-1098